Web Analytics & Your Dental Practice

Web analytics are a powerful tool that can be used to evaluate the efficacy of digital marketing campaigns.  While many dentists may feel that it’s a waste of time to implement and use Web analytics, it can help attract more patients to your dental practice.  Google Analytics, one of the more accessible Web analytics tools, is an excellent place to start your analytics journey.

Get Clear Customer Data
Web analytics lets you gather information about visitors to your website.  You can see what people are looking at when they browse your website, whether they’re there simply to book an appointment or to learn something new from your blog.  Understanding what potential patients are looking for offers you an opportunity to tailor both your website and your dental practice to meet their needs.

Analytics programs also provide you with demographic data such as age, gender and location, which can help you to identify your target audience, as well as any gaps in the market that you could target down the line.

Optimize Marketing Campaigns
Digital marketing campaigns need to be evaluated constantly due to the ever-changing nature of digital content and the way users interact with data.  To discover if any changes are having the desired effect of driving more people to your practice, it’s vital to have key metrics that are evaluated in real time.

Web analytics provide metrics that can show you how effective your marketing campaign is by evaluating how many people interact with your website per day and how many of them go on to make bookings. It’s essential to know which marketing strategies are working and which ones aren’t in order to ensure that you’re spending your time and money on strategies that pay off.

Identify Popular Services
Web analytics can help you discover what your most popular services are and where most of your revenue is coming from.  It can also provide you with information about whether customers think your pricing for a given service is fair.  For instance, if 100 people look at teeth whitening services, but only 10 make a booking, it’s likely that you need to reconsider your pricing.

Web analytics isn’t only for large businesses with dedicated marketing departments. It can be adapted for use by any small-business owner, and is well worth the investment.