Have you considered using Facebook Messenger in your marketing strategy?
A retargeting strategy will go a long way in promoting your practice to site traffic and those already familiar with your brand. Using Messenger can provide even better ROI.
Facebook Messenger ads give you the ability to engage patients and potential patients without actually having to “engage”.
Here is how it works: When a prospect clicks on your ad it starts a “conversation” with your practice… No matter what kind of device your prospect is using! Cool huh?
You can use Messenger ads in a few different ways. You can:
– Promote an offer or service.
– Offer a discount on the products you sell.
– Request likes and follows on social media.
Add a warm greeting and a clickable graphic to start engaging with potential new patients in a fun, unique way! It’s a great way to get a relationship started without a phone call or the need for a visit. That means more productivity for you and your team – focusing on dentistry versus prospecting.
Messenger Ads have a lot of potential from a customer service and sales perspective… and this feature is still very much in its infant stage. By adding this to your Facebook strategy, you will be able to start telling your story, building relationships, and creating a personalized, intimate patient experience your competition won’t come close to.
Is social media working for your practice? I know it can be extremely confusing to know what to post and when to post it. We can get more into that as we discuss branding later, but for now, let’s just get you in the habit of posting regularly and at the best times. Let me preface this blog with a disclaimer, this data may not be exactly accurate for your particular dental practice. Every practice is different. Every patient base is different. This blog is meant to provide some initial best practices so that you can monitor and adjust your social media plan for your specific audience as it performs. Social media is not set it and forget it.
Think of each social media platform as a different television channel. You may watch ABC, ESPN, HGTV, MTV, etc. and all for very different reasons. You get different content on different channels and in different formats. That’s social media. You will not want to engage your Facebook followers the same way you engage your Instagram audience, Twitter followers, etc. Spend some time with your team and decide on a strategy for each channel. Less is more here. Focus on becoming really good at one or two platforms versus trying to do everything. For example, you don’t need a Snapchat, Pinterest, Facebook, Instagram, Twitter and LinkedIn. Just pick a couple and do them really, really well.
Based on my experience working with dental practices across the country, these are the trends I have seen in various social media strategies. I like to encourage offices to focus on Facebook and Instagram first. If you can blog too that’s great!
Facebook is still the top dog when it comes to DAU or daily active users. The best day of the week to post is usually Thursday. Weekdays from 10am to 6pm tend to perform strongly as well. Typically, when people are on their breaks or lunch break, engagement will go up. Weekends aren’t super strong for patient engagement, but it can be a great time to work on your blog! PS: Join my Free Facebook Group here!
Instagram is a platform that a lot of dentists still don’t take advantage of. In my experience, it’s the hesitation to learn another social media platform and to find the time to hassle with the technology, but it is so worth it! Instagram is a great place to share before/after photos, photos of the office and the team, patient engagement and having fun, etc. Buy props and make a photo booth in a private corner of the office. Have a caption contest! Bottom line is to have fun and show your patients that your office has some character. This is great for your brand!
I have not really jumped on the “dental practice marketing on Pinterest” train, but don’t let that dissuade you. Some of my clients have and they enjoy it very much. As far as I am concerned, any place that you can engage with more people is good! So go for it! Saturday night is the night for Pinterest activity. Be sure to put some thought into your board layout and use smart names for your boards so they are searchable and relevant to the audience (use great keywords here). Try to save pins consistently. Pinterest is different in that as your content starts to build, more people will find you (it’s a lot like blogging). Be patient and be persistent.
In my opinion, Twitter is the most overwhelming social media platform out there. You feel like a literal needle in a haystack. Multiple haystacks at that. An ocean full of haystacks. Even so, your brand can benefit from an active Twitter handle. Twitter is great for sharing articles of curated content, photos, infographics, and links to other local businesses. Typically, Twitter activity stays pretty strong in the later hours of the day, but don’t force yourself out of family time by constantly trying to gain followers. I set three instances in my calendar every day for Twitter. Each session is 15 minutes. For that time period, I focus 100% on tweeting, re-tweeting, responding, reacting, creating and scheduling. That’s all it takes for me.
Connect with GPG by clicking on the links in the headings above. You can also get a high res copy of the Best Times to Post on Social Media infographic at the link below. Hang it up in the office and use it as a guide! I hope you find these tips helpful and that you start to use social media to document and tell your story. Build and invest in your brand and connect with people. Focus on building your tribe and watch the shift in your practice profitability. Referrals will always be your strongest new patient source. Cultivate them by engaging with your audience on social media. The juice is definitely worth the squeeze!